A Message from the CEO - COVID 19
In response to the rapidly changing situation regarding COVID-19 (Coronavirus), Yorkshire Energy is following Government advice to keep safe and minimise risks.
We have taken the decision to temporarily close our Leeds based office starting from Monday 23rd March. I understand that this news may be alarming to you, however we’re committed to keeping disruption to a minimum and would like to reassure you that your needs remain of high importance.
Please be aware that despite our office closure, your energy supply will still continue and if you have just switched to us, this will continue to be processed as usual.
I have taken precautions to maximise business resilience and have formed a team of key staff who will continue their role at home. We also have additional support outside of Yorkshire who will help maintain business operations across the company for our customers.
Despite these measures, our response time is likely to increase. We will prioritise emergency and vulnerable cases and ask for your patience whilst we operate with reduced staffing levels.
Our lines of contact remain the same;
• Phone: 0113 451 0700,
• Email: firstname.lastname@example.org
• Via our social media platforms: Facebook & Twitter
Please note the office working hours remain the same.
In the event of a power cut, please call 105 and your local Distribution Network Operator will be able to assist you. In the event of a gas emergency, please call 0800 111 999. Alternatively, see our FAQ’s.
Please note the National Grid and Magnum (our meter engineers), have indicated that they will be completing emergency electric and gas meter work only and non-emergency appointments will be delayed.
I understand that Covid-19 may begin to cause financial worries for you and your household. We will do our best to make sure we can support our customers as much as possible. We will continue to update our FAQ page as the situation develops.
We appreciate that those of you self-isolating may see your energy usage increase as a result. You can find our energy-saving hints and tips on our website here.
Our Directors will continue to review Public Health England updates daily and will act accordingly. We hope to have the business running as usual again soon and will keep you informed of any updates.
We appreciate this is a challenging time for us all and would like to thank you for your patience and understanding whilst we navigate through this period of uncertainty.
Annie Faulder, CEO